Terms of service

OVERVIEW

This website is operated by Florence & Mae. Throughout the site, the terms “we”, “us” and “our” refer to Florence & Mae. Florence & Mae offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to these Terms of Service (“Terms”). These Terms apply to all site users, including browsers, vendors, customers, merchants, and content contributors.

Please read these Terms carefully before accessing or using our website. If you do not agree to all terms and conditions, you must not access the site or use any services.

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use constitutes acceptance of changes.

Our store is hosted by Shopify Inc., providing our online e-commerce platform.

SECTION ONE - ONLINE STORE TERMS

You must be the age of majority in your jurisdiction or have consent from a guardian. You may not use our products for illegal purposes or violate laws. Breaches result in termination of your services.

SECTION TWO - GENERAL CONDITIONS

We reserve the right to refuse service to anyone. Content (excluding credit card info) may transfer unencrypted over various networks. Credit card information is encrypted.

SECTION THREE - ACCURACY, COMPLETENESS, TIMELINESS OF INFORMATION

Information provided is general only; reliance is at your own risk. Historical information may not be current.

SECTION FOUR - MODIFICATIONS TO SERVICE & PRICES

Prices are subject to change without notice. We may modify or discontinue services anytime without liability.

SECTION FIVE - PRODUCTS OR SERVICES

Products/services may be online-exclusive with limited quantities. Returns and exchanges follow our Refund Policy. Product images and descriptions are approximate.

SECTION SIX - ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve rights to refuse or limit orders, especially if suspecting resale. You agree to provide accurate and current information.

SECTION SEVEN - OPTIONAL TOOLS

Optional third-party tools are provided "as is" without warranties. Use is at your risk.

SECTION EIGHT - THIRD-PARTY LINKS

Third-party links are not affiliated or guaranteed by us; usage is your responsibility.

SECTION NINE - USER COMMENTS, FEEDBACK, SUBMISSIONS

Comments submitted may be used freely without compensation or confidentiality obligations.

SECTION TEN - PERSONAL INFORMATION

Personal information usage is governed by our Privacy Policy.

SECTION ELEVEN - ERRORS, INACCURACIES, OMISSIONS

We may correct inaccuracies or omissions anytime without prior notice.

SECTION TWELVE - PROHIBITED USES

Prohibited activities include unlawful actions, infringing rights, transmitting malicious software, spamming, or disrupting security. Violations result in termination.

SECTION THIRTEEN - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Our service is provided "as is" without warranties. We are not liable for indirect, consequential, or incidental damages.

SECTION FOURTEEN - INDEMNIFICATION

You indemnify Florence & Mae from claims arising from your breach of these Terms.

SECTION FIFTEEN - SEVERABILITY

Invalid or unenforceable provisions will not affect the remainder of these Terms.

SECTION SIXTEEN - TERMINATION

Either party may terminate these Terms anytime. Obligations incurred before termination survive.

SECTION SEVENTEEN - ENTIRE AGREEMENT

These Terms represent the entire agreement between you and Florence & Mae, superseding prior agreements.

SECTION EIGHTEEN - GOVERNING LAW

These Terms are governed by English law and subject to jurisdiction in England and Wales.

SECTION NINETEEN - CHANGES TO TERMS

Regularly review our Terms. Continued site use signifies acceptance of changes.

SECTION TWENTY - CONTACT INFORMATION

Questions about Terms: support@florenceandmae-london.co.uk

SECTION TWENTY-ONE - FORCE MAJEURE

We are not liable for delays or failures caused by uncontrollable events (e.g., natural disasters, pandemics).

SECTION TWENTY-TWO - LIMITATION OF LIABILITY FOR USER ACTIONS

You agree not to engage in prohibited actions. Products are shipped internationally; you accept responsibility for customs duties.

SECTION TWENTY-THREE - SHIPPING DISCLAIMER

Shipping times are estimates and not guaranteed; delays may occur beyond our control.

SECTION TWENTY-FOUR - EXPORT & IMPORT RESTRICTIONS

You must comply with all import/export laws and accept responsibility for customs procedures.

SECTION TWENTY-FIVE - ARBITRATION & DISPUTE RESOLUTION

Disputes will first attempt resolution informally; unresolved disputes proceed to arbitration in England under local arbitration rules. Class actions are prohibited.

SECTION TWENTY-SIX - INTELLECTUAL PROPERTY RIGHTS

All site content is protected intellectual property. Unauthorized use is prohibited.

SECTION TWENTY-SEVEN - LIMITATION ON CLAIMS

Claims must be filed within one year from occurrence.

SECTION TWENTY-EIGHT - SHIPPING DISCLAIMER & LIABILITY

You are responsible for accurate shipping information; failed deliveries due to incorrect addresses aren't eligible for refunds.

SECTION TWENTY-NINE - DATA PROTECTION & PRIVACY

We comply with GDPR and UK privacy laws. Personal data may be processed internationally to fulfill orders.

SECTION THIRTY - REFUND POLICY CLARIFICATION

Refunds follow our Refund Policy strictly. Shipping-related refund requests are considered only if delays exceed 45 days.