FAQs

1. How Can I Place an Order?
Placing an order with Florence & Mae is easy and straightforward:

  • Browse and select your item via our navigation menu.

  • Choose the desired size and quantity, then click "Add to Basket."

  • Review your selections in the basket and click "Checkout."

  • Follow the steps provided to securely complete your order.

2. When Will My Order Ship?
We understand the excitement of receiving your order and strive for efficiency:

  • After placing your order, you'll receive a confirmation email detailing your purchase. (Check your spam or junk folder if you don’t see it.)

  • Orders are typically processed within 2-3 working days, allowing us time for thorough quality checks and order verification.

  • Once dispatched, you’ll immediately receive a tracking number via email to monitor your parcel.

If you haven’t received your confirmation email or tracking information within this period, please reach out to us at support@florenceandmae-london.co.uk, and our team will assist promptly.

3. Can I Track My Order?
Certainly! You can track your order easily:

  • Use the tracking number from your shipping confirmation email on our tracking page.

  • Please allow 1-3 working days after dispatch for tracking updates to appear.

For any concerns or if you've not received a tracking number, email us at support@florenceandmae-london.co.uk.

4. I Entered the Wrong Delivery Address—What Should I Do?
If you’ve provided an incorrect delivery address:

Note: Once your parcel has shipped, we may not be able to amend the address.

5. What Are the Refund & Return Guidelines?
We offer a 30-Day Money-Back Guarantee for defective or damaged products. To initiate a return:

  • Email support@florenceandmae-london.co.uk to request a returns form.

  • Ensure the item is in its original condition and packaging.

  • Return shipping costs are the customer's responsibility.

  • Refunds will be processed after inspection upon receiving your returned item.

Important:

  • Refunds cannot be issued for items still in transit.

  • Items must be returned in their original condition.

6. Can I Cancel My Order?
Yes, you can cancel within 24 hours of placing your order:

7. How Long Does Shipping Take?
We aim to deliver your order as promptly as possible. Our thorough processing ensures quality and accuracy:

  • Delivery times typically range from 7-12 working days from dispatch, depending on your location.

For any queries regarding your order, our friendly customer support team is available at support@florenceandmae-london.co.uk.

8. What Currency Are Your Prices Displayed In?
All prices are displayed in GBP (British Pounds).

9. Do You Ship Internationally?
Currently, we only ship within the UK. Keep an eye out for future updates as we expand our destinations.

10. How To Unsubscribe From Receiving Emails?
To unsubscribe, you have two options:

  • Click "Unsubscribe" at the top right corner of any email.

  • Use the "Unsubscribe" link located at the bottom of each email.

11. I Have a Question Not Answered Here—Can You Help?
Absolutely! We're here to help:

We are committed to delivering exceptional service, ensuring your shopping experience is smooth and enjoyable.

Florence & Mae: Where timeless style meets exceptional quality. 💖